Return & Delivery Policy
GENERAL: If you place an order electronically through the website you are using (edomy.com.tr), you are deemed to have accepted the distance sales contract presented to you, our cookie policy covering the processing of personal data, and our privacy policy.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 of the Republic of Turkey and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
Shipping costs, which are the cost of shipping the product, will be paid by the SELLER in accordance with our corporate policy.
Each purchased product will be delivered to the person and/or organization specified by the Buyer within a legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
We ship your products promptly through our partnered shipping companies, without waiting for legal deadlines.
The purchased product is delivered complete and in compliance with the specifications specified in the order, along with any documents such as the warranty certificate and user manual.
If the purchased product becomes unavailable, the seller must notify the buyer in writing within 3 days of learning of the situation. The total price must be refunded to the buyer within 14 days.
IF THE PURCHASED PRODUCT IS NOT PAID If the Buyer does not pay the price of the purchased product or cancels it in their bank records, the Seller’s obligation to deliver the product is terminated.
PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE
If, after the product is delivered, it is determined that the Buyer’s credit card has been used unlawfully by unauthorized persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with shipping costs being borne by the BUYER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS
If force majeure events beyond the Seller’s control occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or a postponement of delivery until the obstacle is resolved. If the Buyer cancels the order, if the payment was made in cash, the fee will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the money to the Buyer’s account within 2-3 weeks.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT
The Buyer must inspect the goods/services covered by the contract before receiving them. Any damaged or defective goods/services, such as those with dents, breaks, torn packaging, etc., will not be accepted from the courier company. The goods/services received will be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must be returned along with the product.
RIGHT OF WITHDRAWAL
The BUYER may exercise the right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without providing any justification, provided that the BUYER notifies the SELLER using the contact information below, within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or the person/entity at the address provided.
SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL
COMPANY NAME/TITLE: Emine Topal Private company
Address
Edomy, 15/22 Ayazoğlu St., Kayışdağı Dist. Ataşehir, 34640 Istanbul, TURKEY
Phone
+90 555 418 73 83
DURATION OF THE RIGHT OF WITHDRAWAL
- If the Buyer purchases a service, this 14-day period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service begins with the consumer’s approval before the expiration of the right of withdrawal period.
- The costs arising from the exercise of the right of withdrawal are the responsibility of the SELLER.
- To exercise the right of withdrawal, written notice must be given to the SELLER by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the “Products for which the Right of Withdrawal Cannot Be Used” provisions set forth in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL
The invoice for the product delivered to a third party or the BUYER (If the invoice for the product being returned is from a corporate entity, it must be sent along with the return invoice issued by the institution. Returns of orders with invoices issued to corporate entities will not be completed unless a RETURN INVOICE is issued.)
The return form must be returned complete and undamaged, along with the box, packaging, and any standard accessories.
RETURN CONDITIONS
- The SELLER is obligated to return the total price and any documents binding the BUYER to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.
- 2. If the value of the goods decreases due to the BUYER’s fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for damages to the extent of the BUYER’s fault. However, the BUYER is not responsible for any changes or deterioration in the goods or product resulting from improper use during the right of withdrawal period.
- If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited from the campaign will be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED According to the Regulation, products prepared at the BUYER’s request or clearly for their personal needs and not suitable for return, such as underwear, swimsuits and bikini bottoms, make-up, disposable products, goods that are prone to rapid deterioration or expiration, products that are unsuitable for return due to health and hygiene reasons if the packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided under a subscription agreement, services performed instantly in electronic media or intangible goods delivered to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables cannot be returned if the packaging has been opened by the BUYER.
In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES
The BUYER acknowledges, declares, and undertakes that if the BUYER defaults on payment by credit card, they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder and the bank. In such a case, the relevant bank may take legal action and claim any resulting costs and attorney fees from the BUYER. In any case, if the BUYER defaults on a debt, the BUYER agrees to pay the SELLER for any losses and damages incurred due to the delayed payment of the debt.
PAYMENT AND DELIVERY
You can make payments via bank transfer or EFT (Electronic Fund Transfer) to Akbank TR37 0004 6005 8488 8000 1805 70 (TL), TR95 0004 6005 8403 6000 2033 53 (EURO), or TR48 0004 6005 8400 1000 2033 52 (DOLLAR).
You can use your credit cards through our website to make single online payments or take advantage of online installment options for all types of credit cards. For online payments, your credit card will be charged at the end of your order.